El Camino Health
Primary Care • San Jose, CA
What patients say
Patients praise
- Physicians who are good listeners and show empathy
- Clear explanations of medical conditions and treatments
- Thoroughness in addressing patient concerns and history
- Feeling supported and having a collaborative relationship with the doctor
- Efficiency and professionalism of both doctors and staff
- Effective diagnostic and chronic disease management skills
Common complaints
- Long wait times for appointments and while in the office
- Rushed appointments with limited physician time
- Difficulty accessing the doctor's office after hours
- Fragmented care and lack of coordination between providers
- Frustration with repetitive questions about medical history
- Feeling like a number rather than an individual due to impersonal care
- Dissatisfaction with reception staff or practice administration
In patients' words
"62% of respondents say they wait a week or more to see their doctor. 80% of respondents say they are worried important health issues could be slipping through the cracks."
— 2026 State of Primary Care ReportMore clinics in San Jose
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