Eye Doctors Near Me in San Jose, CA - VSP Vision Care
Optometry • San Jose, CA
Ratings by platform
- Trustpilot: 89 reviews on Trustpilot (generally poor sentiment) (89)
- Comparably: NPS of -8; Product Quality 2.8/5; Customer Service 2.6/5 (9 reviews)
What patients say
Patients praise
- convenient access to providers
- some providers offer highly personalized and attentive care
- general satisfaction with the clinical quality of some in-network optometrists
Common complaints
- billing and insurance coverage confusion
- difficulties with claims processing and reimbursements
- misleading information regarding plan benefits
- perceived poor customer service from VSP corporate
- occasional communication issues between providers and insurance plans regarding coverage for medical vs routine visits
In patients' words
"I only learned [the out-of-network rules] ... after purchasing ... and received my [product]. At no ... document nor on ... I informed that out ... purchases were subject [to limitations]."
— Better Business Bureau Complaint Summary"I asked about whether this was covered with my VSP insurance and he didn't know. I have discovered that VSP covers only eye exams and glasses so that I will be charged for these additional visits and medications."
— Patient Review of In-Network Provider"I believe what differentiates our optometry practice is the personal attention we always try to provide for our patients. I think our patients appreciate the fact that we are very low key and focus on service and vision care."
— Dr. Tarryn Uyen Ngo, North Valley OptometryMore clinics in San Jose
San Jose – Samaritan Drive - Spectrum Eye Physicians
Patients praise: High praise for the clinical expertise and bedside manner of specific doctors, notably Dr. Tarek El-Sawy and Dr. Mastman · Satisfaction with the outcomes of surgical procedures like cataract surgery.
San Jose Location & Hours - Eye Medical Clinic
Patients praise: High quality of medical care and surgical outcomes, particularly from specific doctors · Responsiveness in urgent situations.
Stanford Medicine Partners Primary Care San Jose O'Connor
Patients praise: Physicians described as personable, thorough, and attentive · Efficient check-in processes and timely appointments reported by some patients.
San Jose, CA Dermatologists | Sutter Health Doctors
Patients praise: High patient-reported star ratings for individual dermatologists within the Sutter system (often 4.9-5/5) · Specific mentions of positive clinical experiences and effective diagnosis by dermatologists.
Cardiologists in San Jose, CA
Patients praise: Physicians described as thorough, knowledgeable, and professional · Appreciation for clear communication and detailed explanations of health conditions.
Primary Care Physicians | Family & Internal Medicine
Patients praise: compassionate, attentive, and caring demeanor · knowledgeable and thorough medical expertise.
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