San Jose – Samaritan Drive - Spectrum Eye Physicians
Optometry • San Jose, CA
Ratings by platform
- addyp.com: 4.3/5 (6 reviews (on this platform))
- Demandforce: 4.5/5 (with 97.6% referral rate) (145 reviews (on this platform))
- Healthgrades: 1/5 (1 review (on this platform))
What patients say
Patients praise
- High praise for the clinical expertise and bedside manner of specific doctors, notably Dr. Tarek El-Sawy and Dr. Mastman
- Satisfaction with the outcomes of surgical procedures like cataract surgery
- Generally efficient and professional clinical service delivery in many cases
Common complaints
- Difficulties with administrative tasks such as billing and insurance reimbursements
- Issues with receptionist/office staff responsiveness and communication
- Reports of long wait times
- Some patients feel staff can be impolite or dismissive
In patients' words
"Dr. El-Sawy is a remarkable surgeon. I visited four other surgeons before deciding that he was the doctor for me. His bedside manner is patient, attentive and respectful."
— Unilocal review"Doctors are fine but billing is a nightmare... If you call and actually talk to someone to fix the errors, nothing happens."
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