
Adolescent and Young Adult Medicine - Brooke Army Medical Center
Adolescent Medicine • San Antonio, TX
Ratings by platform
- Birdeye/Google: 3.7 stars out of 5 (aggregate across platforms) (749 reviews)
- Medicare Care Compare: 85% of patients rated 9 or 10/10 (N/A (Medicare Care Compare))
What patients say
Patients praise
- thorough and knowledgeable providers
- professional and caring bedside manner
- effective communication
- consistently high satisfaction scores in official surveys (JOES)
Common complaints
- difficulties navigating specialized care or referrals
- slow administrative processes (e.g., visitor pass systems)
- perceived lack of responsiveness in some instances
In patients' words
"Love Dr. Hester!! She is thorough and takes the time to listen and address parental concerns. She’s not just churning and burning through appointments."
— Parent via JOES survey"A star is a waste of space... Once released there, the care ended at the door... They will refuse to offer a hand when it's wanted or needed."
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