Teen & Young Adult Health | San Antonio - University Health
Adolescent Medicine • San Antonio, TX
Ratings by platform
- CMS HCAHPS / Various aggregators: 3 out of 5 (overall patient satisfaction) (Varies by dataset (e.g., 2,105 patient surveys in one cited HCAHPS dataset))
- Birdeye (UT Health Shavano): 3.5 out of 5 (49 reviews)
What patients say
Patients praise
- recognition of the Teen Health Clinic, including the Gage Award from America's Essential Hospitals
- high willingness of patients to recommend the hospital (reported as 89% in some analyses)
- positive feedback for specific medical providers and clinical staff ("kind, nonjudgmental experts")
- facility noted as clean and modern
- comprehensive range of services including mental health, sexual health, and preventative care for ages 10-24
Common complaints
- reports of rigid appointment and timing policies (e.g., 'no-show' penalties)
- frustrations regarding difficulty and wait times to schedule appointments with specialists
- some patient communication metrics (e.g., nurse and doctor communication) performing slightly below national averages in certain datasets
In patients' words
"Dr Patel and his staff are amazing. The UT health system is awesome. Sometimes there is a wait but the care you receive is beyond worth it."
— Birdeye review"Costumer service from the staff no that good, very strict with their timing policies and 'no show' , you have a 15 minute tolerance and if I arrived 16 minutes late they didn't want to see me..."
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