Counseling Services
Mental Health • Salinas, CA
Ratings by platform
- Healthgrades: 4.4 out of 5 (average for listed counselors) (38 verified patient survey responses)
- WebMD Care: Varies by provider (e.g., 5.0 for specific, 1.0 for others) (Total of 7 reviews across listed providers)
- ThreeBestRated: 4.5 - 4.6 out of 5 (Not explicitly stated per provider, but based on 50-point inspection score)
What patients say
Patients praise
- Staff described as friendly, understanding, and kind
- High professional ratings for specific individual therapists
- Appreciation for play-based and routine-based therapeutic models
- Accessibility of services for diverse needs (e.g., LGBTQ+ inclusive programs)
Common complaints
- Dissatisfaction with medication management over other therapeutic approaches
- Inconvenience and impersonal nature of using virtual/remote call centers instead of in-person assessments
- Perceived lack of support and communication issues regarding service transitions
- Office environments described as sterile or uninviting
In patients' words
"The staff at North American are wonderful. All the girls are friendly. Andrew is great! He's helped me out so much for the better. I feel safe here!"
— Patient review of North American Mental Health Services, Salinas"This place will tell you exactly what you want to hear and then when you get there, nothing is as it should be. . . . They only want to manage medication. Having a call center for all of your establishments is a very bad deal."
— Patient review of North American Mental Health Services, Salinas"She is kind and gentle! She just made me feel it was ok as I was so nervous to see her. She helped me immensely and I am grateful."
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