Salinas Valley Health General Surgery
General Surgery • Salinas, CA
Ratings by platform
- U.S. News & World Report / Healthgrades: Generally positive individual provider ratings (often 4-5/5) (Varies by provider, ranging from a few to nearly 100 reviews per profile)
- Healthgrades / Birdeye / HospitalStats: Average/Mixed hospital-wide patient satisfaction ratings (Hundreds of reviews across aggregate sites)
What patients say
Patients praise
- Many individual surgeons and doctors are highly regarded, with patients frequently praising their bedside manner, professionalism, compassion, and technical expertise
- Positive feedback on nursing care during extended stays and inpatient experiences
- General sentiment that some providers are attentive, listen well to patient concerns, and effectively explain medical options
- The hospital itself has received positive marks for certain patient experience metrics compared to national averages
Common complaints
- Frustration with administrative and billing processes, including errors and billing department responsiveness
- Long wait times and difficulties in appointment scheduling or adherence to policies for late patients
- Concerns regarding facility access and security measures, with some patients describing the atmosphere as unwelcoming or cold
- Mixed reports on emergency care, with complaints regarding staff communication, triage, and perceived bias or lack of attentiveness in some instances
In patients' words
"Her Expertise and Compassionate Care of me as her patient was phenomenal... Patience to explain options, details, and everything specific to my own cancer journey. She listened to me. She heard me. She had my back."
— Healthgrades (Review of Dr. Bernadette Diekmann-Guiroy)"Salinas Valley Health Medical Center receives mixed reviews, with many praising the exceptional care and kindness of the staff, particularly in emergency situations. Patients highlight the compassionate treatment received from triage to cast-making and crutch instruction. However, there are also negative experiences mentioned, such as long wait times leading to frustration and misdiagnoses resulting in tragic outcomes."
— Wanderlog"Salinas Valley Memorial's billing department is a nightmare. They double charged me last month, i called and got one reimbursed. Then they triple charged me yesterday."
— Birdeye (Patient review of Salinas Valley Medical Clinic)More clinics in Salinas
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