Dental Concepts
Dentistry • Salinas, CA
Ratings by platform
- Yelp: 3.3/5 (50+ reviews)
What patients say
Patients praise
- Some dentists praised as knowledgeable, professional, and caring, particularly Dr. Zernicke and Dr. Verdugo
- Long-term patients who have visited for many years expressing loyalty and satisfaction with comprehensive care
- Helpful staff in certain interactions, such as assisting with facility access for those with mobility issues
- Some patients find the team caring and able to put them at ease despite dental phobias
Common complaints
- Difficulty scheduling appointments, specifically for dental cleanings, with long wait times mentioned
- Issues with office staff professionalism and administrative coordination, including billing and insurance communication errors
- Complaints regarding feeling like a number or receiving impersonal service
- Instances of long wait times while in the dental chair
- Concerns about treatment quality and the need for second opinions
In patients' words
"Dr. Zernicke is an amazing dentist and a blessing to our Salinas Community. He is extremely knowledgeable and his bedside manner is first class."
— Patient review on Yelp/MapQuest"Horrible service. They treat you like a number. This is the Walmart of dental services. I question the experience of their dentists."
— Patient review on Yelp/MapQuest"They need to employ another dental hygienist. It's very difficult to schedule an appointment for a dental cleaning. Not a six-month wait- more like a year wait."
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