Salem VA Medical Center | VA Salem Health Care | Veterans Affairs
Pulmonary Medicine • Salem, VA
Ratings by platform
- MedicalRecords.com / TrustReviewers.com: 4.2/5 (133 reviews)
- Momentary Labs (based on CMS HCAHPS data): 5/5 stars (397 patients)
What patients say
Patients praise
- High overall patient satisfaction ratings, including a 5-star CMS rating
- Strong nurse and doctor communication scores compared to national averages
- Commendable cleanliness and efforts to maintain a quiet, comfortable environment for patients
- Majority of surveyed veterans express trust in the healthcare services provided
Common complaints
- Difficulties with appointment scheduling and communication with specific clinics
- Concerns regarding staff attentiveness and response times in certain departments like psychiatry or the emergency room
- Frustration with administrative processes affecting benefits and travel pay
- Occasional reports of inadequate patient comfort measures during care
In patients' words
"OMG Salem VA is the best VA Hospital I have used and I have so far used, Hampton, Richmond and now Salem. At Salem you are treated like a member of their family."
— TrustReviewers.com"It's impossible to contact the orthopedic clinic... You might get put down as a no show even though you called them several times in advance."
— MedicalRecords.comMore clinics in Salem
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