Medical Center Eye Clinic
Optometry • Salem, OR
Ratings by platform
- Top Rated Local: 4.60 stars (aggregated average) (162 ratings across 5 sites)
- TrustReviewers.com: 5.0 out of 5 stars (4 reviews (specific to Dr. Lapour))
What patients say
Patients praise
- Patients reported satisfaction with doctors' clinical expertise and bedside manner
- Positive experiences with ophthalmology surgeries and lens implants
- Staff noted as warm and helpful in some instances
- Personalized patient care and patience with questions
Common complaints
- Issues with the billing department
- Administrative errors regarding appointment scheduling and record-keeping
- Inconsistent communication regarding insurance coverage leading to unexpected bills
In patients' words
"I love the doctor and the receptionists but the billing department is a nightmare."
— Yelp reviewer"Dr. Kwong set everything straight in a matter of 2 visits after struggling for 7 months elsewhere. I'm very happy I came here."
— LocalityBiz reviewer"After several months of arguing they finally offered me a 20% discount to compensate me for my troubles. Will never go back there again."
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