Salem Family Health Center | Patient-Centered Health Care
Mental Health Care • Salem, MA
Ratings by platform
- Vitals: Vitals (Aggregate rating): 4.1/5 (Based on physician-level data) (Data provided as an aggregate practice rating; specific review count not explicitly stated as distinct from physicians)
- LocalityBiz: LocalityBiz (Multiple 1-star reviews) (Multiple reviews cited in sample text)
What patients say
Patients praise
- praise for specific providers, including dentists and nurse practitioners
- positive experiences with staff attentiveness to pediatric/special needs patients
- long-term patient satisfaction from some individuals
Common complaints
- poor communication and difficulty reaching staff via phone
- disorganized administrative processes and appointment scheduling issues
- high staff turnover, preventing consistent doctor-patient relationships
- concerns regarding billing and referral errors
- perceived lack of care and professionalism by some staff members
In patients' words
"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."
— LocalityBiz Review"This is the best Family Health Center I have ever been to. I have been coming back here for over a decade. I love the doctors, the nurses, the staff on all 3 floors."
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