Salem VA Medical Center | VA Salem Health Care
Infectious Disease • Salem, VA
Ratings by platform
- MedicalRecords.com/TrustReviewers.com: 4.2/5 stars (133 reviews)
- Momentary Labs (CMS HCAHPS data): 5/5 stars (397 patient surveys)
- CMS (2026 rating): 4/5 stars
What patients say
Patients praise
- high satisfaction with nursing and doctor communication
- recognized by CMS for quality care measures like mortality and timely treatment
- many veterans report feeling treated like family
- clean and quiet facility environment reported by many patients
Common complaints
- difficulties scheduling or contacting orthopedic clinic
- concerns about mental health and psychiatric department staff responsiveness
- reports of poor patient comfort in ER (lack of supportive seating)
- frustrations regarding administrative/benefits communication
In patients' words
"At Salem you are treated like a member of their family."
— Patient review on TrustReviewers.com"I have come across some really great people that work and volunteer there, for sure! At the same time, the psych dept could use some work!"
— Patient review on MedicalRecords.comMore clinics in Salem
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