Salem Memorial District Hospital and SMDH Family Medicine Clinic
Hospital • Salem, MO
Ratings by platform
- Medicare/CMS Hospital Compare: Patient experience rating 59% (16% lower than national average) and overall hospital rating of 3/5 stars on CMS/Medicare platforms (131 completed surveys (2019 data))
- ComplaintInfo.com (aggregating reviews): 2.5/5 (65 reviews)
- Healthgrades, Vitals, WebMD for SMDH Family Medicine/Health Care: Not available / No ratings yet (0 reviews)
What patients say
Patients praise
- Some patients report prompt and effective treatment
- Specific positive experiences in the emergency room
- General satisfaction with facility cleanliness
Common complaints
- Long wait times in the emergency room
- Complaints regarding lack of staff professionalism and compassion
- Concerns about communication between staff and patients
- Reports of needing multiple visits for the same issue without resolution
- Negative feedback regarding hospital management
In patients' words
"Despite all of the negative reviews, I had a very good experience here. I went to the ER on 12/13 after waking up to terrible chest and back pain (I knew it wasn't a heart attack). I was immediately admitted..."
— ComplaintInfo.com review"Several reviews express extreme dissatisfaction with long wait times in the emergency room, with some patients waiting for hours without receiving timely medical attention..."
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