Family Eye Care
Optometry • Salem, MO
Ratings by platform
- Family Focus Eye Care (Birdeye): 4.9/5 stars (527 reviews)
- Salem Hills Family Eye Care (Birdeye): 4.9/5 stars (168 reviews)
- Salem Eye Clinic (Birdeye): 4.4/5 stars (80 reviews)
What patients say
Patients praise
- Friendly, welcoming, and professional staff members
- Thorough and knowledgeable doctors who take time to explain procedures and eye health
- Clean, modern facilities with advanced diagnostic equipment
- Efficient scheduling and accommodating service for families and children
- Helpful assistance with frame selection and insurance explanations
Common complaints
- Occasional complaints about administrative issues, such as undisclosed cancellation fees or billing confusion
- Isolated reports of errors in prescriptions or issues with glasses quality/fit
- Concerns regarding pricing and the cost of services compared to larger chain retailers
- Some reports of impersonal or condescending communication in specific instances
In patients' words
"From the front office staff to Dr. Taylor himself, the practice is filled with warmth, humor, and professionalism. My 13 year old daughter was disappointed that she needed glasses, but the whole crew was so wonderful and encouraging."
— Family Focus Eye Care Review"Dr. Ngo provided an extremely thorough exam, taking time to explain what’s happening with my eyes, and even rescanning with the retina camera to be sure he had a clear view."
— All Family Vision Care Review"Evaluation for contacts $118. Optos $47. Total $347!!! You are paying to be "EDUCATED" by doc. Don't waste your money here so not worth it."
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