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Addiction Medicine • Salem, MA
Ratings by platform
- Birdeye: 3.4 to 3.5 stars out of 5 across aggregate platforms (1,472 reviews on Birdeye)
- US News Best Hospitals: 3 out of 5 for patient experience score
What patients say
Patients praise
- many positive experiences with medical care and nurses
- good patient experience scores with a high percentage of patients willing to recommend the hospital
- efficient and helpful service in some departments like Urgent Care or surgery
- strong institutional mission and stable medical team
Common complaints
- rude or disrespectful staff interactions
- long wait times for emergency or urgent care services
- perceived lack of compassion or apathy from medical providers
- difficulties with hospital admission or appointment scheduling/cancellations
- concerns about security screening procedures like metal detectors
- dissatisfaction with hospital meals or general in-hospital experience
In patients' words
"I don’t like writing a bad review when most of my experiences with Salem Hospital have been positive, however it’s the poor experiences that drag my entire opinion of this hospital down to one star."
— Birdeye user review"Huge thank you to the staff and providers at Salem Health Urgent Care for getting me in same day and helping bridge my medications after a cross-country move."
— LocalityBiz user review"Salem Hospital ranks as one of the most miserable experiences aside from my son's illness. They can't even manage to get one meal order correct."
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