Family Medicine | SLUCare - SSM Health
Family Medicine • Saint Louis, MO
Ratings by platform
- Official SSM Health/SLUCare patient survey sites: Generally high ratings, often around 4.7–4.9 out of 5 across various locations/providers (Hundreds of verified ratings total for various practitioners)
- External third-party review platforms: Mixed, ranging from high praise to significant complaints about management (Limited number of reviews on external platforms like LocalityBiz and Yelp)
What patients say
Patients praise
- Highly regarded, compassionate, and attentive individual physicians
- Strong communication and listening skills from clinicians
- Effective diagnosis and personalized treatment planning
- Consistent care and strong patient loyalty for specific providers
Common complaints
- Difficulty reaching office staff via phone
- Unresponsive to voicemails
- Issues with billing transparency and surprise billing practices
- Administrative/management challenges leading to long wait times or poor office experiences
- Frustration with provider switching without notification
In patients' words
"Dr. Schiel is the reason I stay with SLUCare... She listens!!! She ask questions!!!"
— Official SSM Health patient survey site"I have been a patient... for around 3-4 years now and at first it was wonderful... Problems have started in the past year it is impossible to get ahold of anyone at the office... I have left several voice mails to never get a return."
— LocalityBiz reviewerMore clinics in Saint Louis
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