Mental Health Help - City of St. Louis
Behavioral Health • Saint Louis, MO
Ratings by platform
- Birdeye (St. Louis Behavioral Medical Institute - Chesterfield Office): 2.2 out of 5 stars (48 reviews)
What patients say
Patients praise
- Effective, supportive care from specific clinicians and case workers
- Positive outcomes from comprehensive, wrap-around service programs (e.g., Places for People, Independence Center)
- Success stories in stabilizing patients and connecting them to housing and community support
Common complaints
- Difficulties with appointment scheduling and overbooking
- Poor communication, including difficulty reaching office staff by phone
- Unreasonable or rigid cancellation policies and fees
- Negative staff interactions, including perceptions of unprofessional or uncaring attitudes
- High volume of mental health-related emergency room visits due to lack of access to long-term community care
In patients' words
"If you’re looking for mental health help, save yourself the headache and go elsewhere. With the exception of the ones I’ve mentioned, these people do not care for you like you think they do."
— LocalityBiz review of BJC Behavioral Health"I tried calling multiple times to reschedule my appointment but there is never anyone to pick up the phone at the front desk... This business is horrible. I want my $80 back."
— Birdeye review of St. Louis Behavioral Medical Institute"The absolute worst, most disrespectful and poorly organized medical facility I have seen in my entire life."
— LocalityBiz review of Mercy Behavioral HealthMore clinics in Saint Louis
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Patients praise: Some individual clinicians and staff are described as caring and helpful · Some patients appreciate the accessibility and affordability of the services.
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