St Joseph Mercy Hospital | Trinity Health Michigan
General Acute Care Hospital • Saint Joseph, MI
Ratings by platform
- US News & World Report (Trinity Health Ann Arbor): 4 out of 5 (Patient experience score) (Not explicitly stated (official US News summary data))
- Birdeye (Trinity Health Oakland Campus): 3.2 out of 5 (1,163)
- Vivian Health (Trinity Health St. Joseph Mercy Oakland): 3.5 out of 5 (19)
What patients say
Patients praise
- Some positive feedback for individual care experiences, particularly in labor and delivery and specialized nursing care
- Instances of staff being described as knowledgeable, respectful, and compassionate
- Positive patient experience scores for doctor-patient communication and discharge planning in official surveys
Common complaints
- Complaints regarding long wait times, particularly in the emergency department
- Dissatisfaction with customer service and nursing staff interactions
- Concerns over hospital cleanliness (e.g., room/bathroom maintenance)
- Negative experiences with specific departments (e.g., orthopedics, cardiology, endocrinology)
- Perceptions of declining quality following organizational changes under Trinity Health
In patients' words
"Trinity Hospital is the most efficient and knowledgeable Hospital. The doctors are very kind and take time for you. The nurses are caring and exceed anyone's expectations."
— Birdeye review (Trinity Health Oakland Campus)"This place has simply become intolerable. There are WAY too many encounters and incidents to list, but we have had horrible experiences..."
— Yelp review (St. Joseph Mercy Ypsilanti)More clinics in Saint Joseph
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