St Joseph Mercy Hospital
General Acute Care Hospital • Saint Joseph, MI
Ratings by platform
- Vivian Health (Trinity Health St. Joseph Mercy Oakland): 3.5/5 (19 reviews)
What patients say
Patients praise
- Some positive feedback for individual care experiences, particularly in labor and delivery and specialized nursing care
- Instances of staff being described as knowledgeable, respectful, and compassionate
- Positive patient experience scores for doctor-patient communication and discharge planning in official surveys
Common complaints
- Complaints regarding long wait times, particularly in the emergency department
- Dissatisfaction with customer service and nursing staff interactions
- Concerns over hospital cleanliness (e.g., room/bathroom maintenance)
- Negative experiences with specific departments (e.g., orthopedics, cardiology, endocrinology)
- Perceptions of declining quality following organizational changes under Trinity Health
In patients' words
"This place has simply become intolerable. There are WAY too many encounters and incidents to list, but we have had horrible experiences..."
— Yelp review (St. Joseph Mercy Ypsilanti)More clinics in Saint Joseph
Saint Joseph Health System
Patients praise: High ratings for hospital cleanliness and facility maintenance · Recognitions for mortality rates and medical performance indicators.
Daniel Sohn, MD
Patients praise: Expertise and technical skill in orthopedic procedures (e.g., knee and hip replacement) · Caring and attentive demeanor.
Corewell Health Lakeland Hospitals Pulmonology St Joseph
Patients praise: knowledgeable and professional providers · clear communication and explanation of conditions.
Corewell Health Women's Health - Royalton
Patients praise: friendly and helpful staff · kind, compassionate, and gentle care providers.
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