Urgent Care in St. Charles, MO| Mercy St. Louis
Urgent Care • Saint Charles, MO
Ratings by platform
- Zocdoc: 4.94/5 (36)
- Birdeye: 2.6/5 (14)
- GoHealth website: 5-star (average not explicitly stated) (Over 3,000 reviews (claimed))
What patients say
Patients praise
- efficient and friendly staff in some instances
- quick and thorough medical examinations by providers
- convenient online appointment scheduling
- high star ratings on some platforms
Common complaints
- billing and insurance submission issues
- long wait times
- rude or dismissive customer service/front desk staff
- perceived lack of thoroughness or concern for patient symptoms
- communication barriers with staff
In patients' words
"Assistant R Sztukowski services is terrible and he Treats the patients not the patient and their Test results."
— LocalityBiz review"Their bad billing has us staring down $365 for a single rapid strep test. Literally billed the exact same thing correctly a month later, but they just can't seem to fix the first submission."
— LocalityBiz review"I like Mercy care overall but this location front desk was extremely inconsiderate. My appointment was 2:30 and I arrived at 2:39 to be seen... You’re late. Not a single “how are you today..."
— Birdeye reviewMore clinics in Saint Charles
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