SSM Health Urgent Care
Urgent Care • Saint Charles, MO
Ratings by platform
- Birdeye/Google aggregate: 2.3 out of 5 stars (based on 120 reviews aggregated) (120 reviews (Google aggregate))
- UrgentCareMap: 3.8 out of 5 stars (98 reviews)
- Solv Health: 4.9 to 5.0 out of 5 stars (Small sample sizes (3 and 2 reviews respectively))
What patients say
Patients praise
- Some patients report friendly and kind staff interactions
- Occasional reports of efficient care and short wait times
- Some patients felt staff were helpful and attentive during their visits
Common complaints
- Complaints regarding unexpected or high billing costs
- Reports of staff appearing indifferent, rude, or dismissive
- Dissatisfaction with wait times and perceived lack of thorough care
- Allegations of being rushed through visits or treated as a number
In patients' words
"Monica and Keisha were very kind and got me in and out within a reasonable time. Front desk staff were easy to work with also."
— Birdeye review"Terrible experience. Staff was ruined as hell and I was unheard, not given the proper testing nor treatment."
— LocalityBiz user review"We spent 10 minutes in a room, had my ears cleaned, was prescribed no medicine. Now I am getting a 500 dollar bill. This place is everything wrong with medicine."
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