St. Charles Psychiatric Associates: Improving Mental Health
Mental Health • Saint Charles, MO
Ratings by platform
- Apple Maps: 1.8/5 (13 reviews)
- Birdeye (Brentwood office): 5.0/5 (7 reviews)
- Beaming Health: 1.0/5 (1 review)
What patients say
Patients praise
- Patients often express appreciation for the quality of care provided by individual doctors, nurse practitioners, and therapists
- Some patients report improvements in their quality of life or success with treatment plans
- Compassionate and empathetic care from specific providers
Common complaints
- Poor communication with office staff and difficulty reaching the office by phone
- Unprofessional or rude behavior from support staff
- Frustrations with billing, insurance, and administrative policies (e.g., missed appointment/refill fees)
- Perceived negligence or lack of responsiveness to patient needs
In patients' words
"The doctors and counselors are great. The support staff is horrible!! They tell you to call them and you can’t get through for 3-4 days."
— LocalityBiz review"Finding an emphatic psychiatric provider Who actually understands ADHD and how it impacts women is very hard but Having Holly as my provider has been wonderful."
— Birdeye (Brentwood office) review"I've been a loyal patient at SCPA for several years, and while I loved my providers, my experience has steadily declined due to repeated communication failures and unprofessional behavior from support staff."
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