St. Charles, Missouri Mental Health Clinic
Mental Health • Saint Charles, MO
Ratings by platform
- Birdeye (Ellie Mental Health): 4.5/5 (17)
- Birdeye (CenterPointe Hospital): 2.0/5 (390)
- Birdeye (St Charles Psychiatric Associates - Brentwood office): 5/5 (7)
What patients say
Patients praise
- Compassionate and professional clinicians who are helpful in improving quality of life
- Welcoming and calm office environments
- Effectiveness of specific therapy modalities such as hypnotherapy
- Ease of access for some patients when office communication is working correctly
Common complaints
- Difficulty communicating with office staff and reaching providers via phone or portal
- Long wait times for appointments and responses regarding medication refills
- Negative experiences with billing and insurance handling
- Allegations of unprofessional or dismissive behavior by some support staff and clinicians
- Concerns regarding facility cleanliness and quality of care in inpatient settings
In patients' words
"This office has no idea why and is refusing to get a supervisor or another doctor to prescribe me my medication. It is NOT okay to force somebody to quit their medication, cold turkey like this."
— Alpha Allied Mental Health Services LLC patient review"While I love the Dr’s here I will be proceeding with a lawsuit against this place for negligence... Horrible experiences with the staff!"
— St Charles Psychiatric Associates & Midwest Research Group patient review"The facility is dirty and medications were not given in a timely manner. The vast majority were unprofessional using profanity and showing no compassion."
— CenterPointe Hospital patient review"Melissa has been the best therapist I've ever had... Excellent therapist and an amazing person!"
— St. Charles Advanced Therapy testimonialMore clinics in Saint Charles
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