Summit Health
Endocrinology • Rye, NY
Ratings by platform
- OpenDataNY: 3.9/5 (31 reviews)
- PissedConsumer: 1.0/5 (1 review)
- SolvHealth: 4.7/5
What patients say
Patients praise
- High-quality care and professionalism from many individual providers
- Convenient, multi-specialty facility layout
- Helpful and friendly bedside manner from nursing and support staff in some departments
Common complaints
- Long wait times, particularly in the lab department
- Frustrating administrative processes and lack of direct communication channels
- Perceived decline in service quality following the transition from Westmed to Summit Health
- Challenges with appointment scheduling and inflexibility regarding tardiness policies
- Employee reports of a factory-like, business-first culture impacting patient experience
In patients' words
"This lack of urgency, coordination, and communication is unacceptable in situations where time is critical. Even worse, there seems to be no way to escalate the issue."
— PissedConsumer"The lab at this location is seriously short staffed causing constant delays for patients. Wait time runs anywhere from 30-60 minutes on any given day."
— LocalityBiz"Excellent care and professionalism at WestMed. The receptionist, Edward the Medical Assistant and Jean the Nurse Practitioner were all great! We love WestMed Urgent Care!!"
— Apple MapsMore clinics in Rye
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