Rye, 1 Theall Road, NY | Summit Health (formerly Westmed)
Endocrinology • Rye, NY
Ratings by platform
- OpenDataNY: 3.9/5 (based on 31 ratings) (31)
- PissedConsumer: 1.0/5 (1)
- SolvHealth: 4.7/5 (Quality of care)
What patients say
Patients praise
- High-quality care and professionalism from many individual providers
- Convenient, multi-specialty facility layout
- Helpful and friendly bedside manner from nursing and support staff in some departments
Common complaints
- Long wait times, particularly in the lab department
- Frustrating administrative processes and lack of direct communication channels
- Perceived decline in service quality following the transition from Westmed to Summit Health
- Challenges with appointment scheduling and inflexibility regarding tardiness policies
- Employee reports of a factory-like, business-first culture impacting patient experience
In patients' words
"This lack of urgency, coordination, and communication is unacceptable in situations where time is critical. Even worse, there seems to be no way to escalate the issue."
— PissedConsumer"Summit Health operates like a factory with a culture of see more patients, move fast. ... As management struggles to maintain staffing, patient wait times are longer, and a 15-minute doctor appointment limit can also taint the patient experience."
— The Examiner News"The lab at this location is seriously short staffed causing constant delays for patients. Wait time runs anywhere from 30-60 minutes on any given day."
— LocalityBiz"Excellent care and professionalism at WestMed. The receptionist, Edward the Medical Assistant and Jean the Nurse Practitioner were all great! We love WestMed Urgent Care!!"
— Apple MapsMore clinics in Rye
Northeast Medical Group Family Medicine – Rye Brook
Patients praise: High praise for individual physicians regarding their bedside manner, clinical knowledge, and compassion · Some patients report positive and accommodating experiences with clinical staff and nurses.
SCORE Physical Therapy & Recovery - Rye NY: Home
Patients praise: effective post-surgery rehabilitation · highly professional and helpful staff.
Gastroenterology of Westchester: Gastroenterologist in Yonkers
Patients praise: Professional, caring, and attentive staff · Efficient, seamless, and painless procedure experiences (specifically colonoscopies).
Plastic Surgery Rye, New York - Cosmetic Surgeon Rye, NY
Patients praise: Knowledgeable and professional surgeons · Effective results for procedures like rhinoplasty, tummy tuck, liposuction, and injectables.
StarPro Physical Therapy Clinic | Rye Brook NY Therapists
Patients praise: Professional, knowledgeable, and empathetic staff · Effective, personalized treatment including specialized care for conditions like scoliosis.
Best Plastic Surgeon Westchester | Rye Brook, NY
Patients praise: Professional and knowledgeable care · Good bedside manner.
Comparing your options?
Browse other Endocrinology clinics, or filter by state and specialty to compare patient ratings.