CareNow Urgent Care - Rowlett
Urgent Care • Rowlett, TX
Ratings by platform
- Aggregated review sites: 8.4/10 (274+ (across various platforms))
- Yelp: 2.7/5 (Brand-wide average) (7,489 (Brand-wide total))
What patients say
Patients praise
- Compassionate, thorough, and professional medical providers
- Efficiency of clinical staff during exams
- Convenient location and extended operating hours
- Quick and effective urgent care services for minor illnesses/injuries
Common complaints
- Technical issues with online check-in systems leading to delays
- Concerns regarding billing practices and insurance copayment charges
- Reports of poor customer service at the front desk and lack of compassion
- Inconsistent wait times despite online booking systems
- Occasional cleanliness issues in exam rooms (e.g., floors)
In patients' words
"The doctor was fantastic. Caring, courteous, thorough and clear. The check-in was easy and the front desk was great... The rooms were great except the floors look old and dirty."
— Loc8NearMe Review (September 2024)"I have had a great experience with CareNow until a billing problem occurred... after being turned away yesterday I was able to come in today only to receive horrible customer service."
— Yelp (General CareNow Review)More clinics in Rowlett
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