WellNow Urgent Care
Urgent Care • Rome, NY
Ratings by platform
- Birdeye / Trucker Guide aggregator: 4.5 out of 5 stars (approximately 730-773 reviews (varies by platform))
What patients say
Patients praise
- clean and professional facility
- kind and attentive staff and providers in many cases
- convenient online scheduling and walk-in availability
- generally efficient service with quick turnaround times
Common complaints
- billing and insurance issues
- inconsistent appointment/walk-in scheduling experiences
- unfriendly or unhelpful staff interactions in specific instances
- stringent documentation/ID requirements for minors
In patients' words
"The first time I went to Wellnow years ago I had a horrible experience and left in tears. However, we returned recently... I was shocked at how wonderful the experience was."
— Birdeye review"If I could give no stars, I would. WellNow provided terrible medical services to my daughter and charged me $1,000 when they should have billed my insurance company, but did not."
— ComplaintsBoard review"Staff was kind and listened. They were very busy and backed up due to an injured patient, and the procedure took a bit. With that said the staff did not let that affect their professionalism nor did they rush their patients out."
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