Costello Eye Physicians & Surgeons
Optometry • Rome, NY
Ratings by platform
- Doctorsa Rome Spanish Steps: 4.9 (217 reviews)
What patients say
Patients praise
- Professional, friendly, and welcoming staff/clinicians
- Good communication and patient support (including English support/assistance)
- Convenient location and efficient/comfortable visit experiences
Common complaints
- Long waiting times / delays and poor appointment throughput
- Not enough doctor access/unclear process until after scans
- Billing/insurance problems and perceived inadequate care (e.g., low-pain management or limited follow-up)
- Poor communication with English-speaking patients and/or unhelpful staff attitude
In patients' words
"“This place is an absolute disgrace. I left a voicemail for them to call me back… When we arrived… Had to just walk out of my last apt”"
— Birdeye review snippet for Harbin Clinic Orthopedics Rome"“They waited for at least 3-4 hours… Even though my partner and I made it on time… The count board barely changes. It’s a disgrace”"
— Clinic4All review snippet for Agostino Gemelli University Policlinic"“Staffs and nurses are very welcoming and nice. I felt very safe and comfortable.”"
— Doctorsa Rome Spanish Steps patient review snippet"“The clinic also assisted me with a transpoprtation… Overall impression was very good.”"
— BookDialysis review snippet for Diagest Clinic"“I waited… Regina Margherita eventually called and said they’d get me in between mid-May and mid-June.”"
— Expat/firsthand experience blog describing waiting for surgery scheduling in RomeMore clinics in Rome
Urgent Care & Emergency
Patients praise: Private medical clinics offer prompt, English-speaking care for non-emergencies · Many private services provide same-day or near-immediate appointments for tourists and expats.
Syracuse Orthopedic Specialists
Patients praise: High overall star ratings in certain locations (e.g., 4.9/5 at Camillus location) · A+ rating from the Better Business Bureau.
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