welcome to genesee orthopedics
Sports Medicine • Rome, NY
Ratings by platform
- Yelp (via MapQuest): 1.0 out of 5 stars (1 review (referenced via Yelp/MapQuest))
What patients say
Patients praise
- Appreciation for the professionalism of certain providers
- Staff responsiveness and willingness to assist in some instances
- Flexibility in offering various treatment options
- Value as a local resource for orthopedic care in the community
Common complaints
- Difficulty reaching the office via phone due to automated menus and unresponsiveness
- Scheduling frustrations, including long wait times for appointments and last-minute cancellations/rescheduling by the practice
- Concerns regarding billing practices, including unexpected out-of-pocket charges for items covered by insurance
- Issues with prompt communication and follow-up on urgent concerns
In patients' words
"Took a month and a half to get an appointment. Then 2 days before appointment called and moved it another month out. Unreal."
— Yelp reviewer (via MapQuest)"I would have rated them a five out of five if the front end staff would answer their phone. Instead you get put on a hamster wheel they refer to as their menu. No one picks up the phone or even..."
— Yelp reviewer (via MapQuest)More clinics in Rome
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