Mercy Clinic Behavioral Health - Rogers
Psychiatry • Rogers, AR
Ratings by platform
- LocalityBiz: 1 out of 5 stars (based on specific negative feedback sample) (not specified aggregate count)
What patients say
Patients praise
- Some patients report positive individual appointment experiences
- Integrated care model with psychiatrists and therapists available
Common complaints
- Long wait times for appointments and new patient intake
- Poor communication regarding referral status and scheduling expectations
- Staff perceived as dismissive or short during telephone interactions
- Concerns regarding appointment cancellation policies and no-show documentation despite attempts to cancel
In patients' words
"I was told if I didn’t hear from them by week 2 to contact them. At the end of week 3 I reached out to them and they told me I needed to be referred... and then they told me it’s a 3 month wait. ... The woman who answered the call was short and cut me off with my remaining questions."
— LocalityBiz review"A few days later I received a letter in the mail saying that according to their records I had a no show and that if I miss two more appointments they will no longer take me as a patient. Yet I called their office directly to cancel."
— LocalityBiz reviewMore clinics in Rogers
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