Wound Care Treatment | Rochester MN
Wound Care • Rochester, MN
Ratings by platform
- Birdeye (Olmsted Medical Center - Northwest Acute Care): 2.9/5 stars (11 reviews)
- Momentary (Mayo Clinic Hospital Rochester, via CMS HCAHPS): 4/5 stars (2,526 patient surveys)
- Better Business Bureau (Mayo Clinic): 1.48/5 stars
- Yelp (Mayo Clinic Hospital): 2.8/5 stars (32 reviews)
What patients say
Patients praise
- High patient satisfaction rates and clinical outcomes, particularly at specialized centers like OMC's Advanced Wound Healing Clinic.
- Strong communication from nursing and medical staff in many instances.
- Effective, compassionate, and specialized treatment for complex or non-healing wounds.
- Recognition for quality standards and high healing rates at local clinics.
Common complaints
- Complaints regarding billing, insurance overcharges, and aggressive debt collection practices.
- Concerns about administrative processes, including confusion or perceived focus on profit over patient care.
- Instances of perceived dismissive or impersonal bedside manner from some providers.
- Frustration with scheduling, appointment accessibility, or inaccurate online information.
In patients' words
"Dr. Lai and his staff are great to work with. Easily accessible location with ample parking. It's great not feeling like a number when dealing with healthcare in Rochester."
— LocalityBiz reviews"I have experienced problems with patient care and administration. They seem to focus more on profit than on supporting patients. My insurance was overcharged, my claims were sent to the wrong insurer, and I received aggressive billing notices..."
— Better Business Bureau reviews for Mayo ClinicMore clinics in Rochester
Wound Care | Rochester, MN - Olmsted Medical Center
Patients praise: High reported healing rate (94%) for wound care services · Recognition with Center of Excellence and Center of Distinction awards from Healogics.
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Patients praise: Highly knowledgeable and expert staff · Personalized one-on-one attention.
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