Lipson Cancer Institute - Rochester
Oncology • Rochester, NY
Ratings by platform
- Birdeye (RRH Lipson Cancer Institute - Linden Oaks): 3.1 out of 5 stars (based on 11 reviews) (11 reviews)
- WebMD: 1 out of 5 stars (based on 1 review) (1 review)
What patients say
Patients praise
- Many patients and family members describe staff as kind, professional, and attentive
- High satisfaction with the quality of medical care and treatment provided by specific nurses, phlebotomists, and doctors
- Supportive environment for patients undergoing difficult treatments like infusions
Common complaints
- Communication issues, including difficulty reaching staff, unreturned calls, and confusing appointment scheduling
- Reports of unprofessional or dismissive attitudes from some staff and providers
- Long wait times for appointments and medical care coordination
- Concerns regarding the organization and administrative processes
In patients' words
"The staff are very professional, kind, and attentive to the needs of the patients. I have only experienced quality care from the staff."
— Bill Woloszyn (LocalityBiz)"Dr. Mehul Patel failed my sister... His dismissive attitude delayed care, and she ultimately lost her voice and ability to advocate for herself. No empathy, no urgency. Avoid him at all costs."
— WebMD review"They are unorganized and unprofessional. People that have to go to a cancer center shouldn’t have added stress in their life. The least you could do is give them the correct day that their appointment is."
— Jennifer Helm (Beautihost)"Dr.'s and PA,s are great as well as the nurses but today I was there for my 10:45 infusion and they told me that it had been changed to 2pm... You'd think if they are going to change it they would have enough sense to let me know."
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