Wilmot Cancer Center Rochester - - - Strong Memorial Hospital
Oncology • Rochester, NY
Ratings by platform
- CMS HCAHPS: 2/5 (CMS Overall Hospital Rating) (846 surveys (used for CMS metrics))
- Birdeye (Google aggregation): 2.7/5 stars (784 reviews)
- Hospital Cost Compare (HCAHPS): 76% would definitely recommend, 20% probably recommend, 4% no (300+ respondents)
What patients say
Patients praise
- High levels of patient recommendation (approx. 76% definitely recommend)
- High ratings for doctor and nurse communication
- Supportive and professional staff in specialized cancer treatment units
- Active engagement with patients through Patient and Family Advisory Boards (PFAC)
- Consistent follow-up and discharge information provided to patients
Common complaints
- Emergency Department wait times and patient experiences
- Perceived lack of security monitoring in some hospital areas
- Communication gaps regarding survivorship care for rural patients
- Occasional negative reports concerning psychiatric care services
- Transportation difficulties for rural patients traveling to the city for treatment
In patients' words
"I underwent 38 sessions of radiation for prostate cancer and was grateful for the supportive and professional staff. They made a challenging experience manageable."
— Medicai review of Wilmot Cancer Institute - Greece"I am writing to formally express my concern and dissatisfaction with the care my mother received at the University of Rochester Strong Memorial Hospital Emergency Department... the nurse at the front desk appeared inattentive to my mother’s condition."
— Birdeye user review for Strong Memorial HospitalMore clinics in Rochester
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