Behavioral Health - Home | Riverside University Health System
Behavioral Health • Riverside, CA
Ratings by platform
- Rehab.com: 3.4 out of 5 stars (5 reviews)
- Healthgrades (for Medical Center): 64% (patients giving a rating of 9 or 10) (not explicitly stated (based on HCAHPS data))
What patients say
Patients praise
- established formal procedures for quality improvement and issue resolution
- dedicated channels for patient advocacy and grievances
Common complaints
- reports of unprofessional, immature, or dismissive staff behavior
- concerns regarding quality of care for vulnerable populations, including LGBTQIA+ youth and individuals with mental health conditions
- complaints about administrative issues such as record keeping and referral delays
- below-average patient experience ratings at the medical center facility
In patients' words
"One of the worst therapy places for kids/ young adults. Please don’t bring your kids here. If you want real human care save yourself the time. My file was broken into so it looked like I wasn’t taking my meds and the whole staff talked about me like a dog..."
— Rehab.com user review"My experience with this psychiatrist was extremely disappointing and unprofessional. During our phone appointment, he showed no real interest in listening to my concerns or helping assess what might be going on."
— Healthgrades user review for a physician at the medical centerMore clinics in Riverside
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