Surgery at Richmond Medical Center - Kaiser Permanente
Surgery • Richmond, CA
Ratings by platform
- ObesityHelp: 4.4/5 (143 reviews)
- Yelp: 2.9/5 (215 reviews)
What patients say
Patients praise
- High praise for specific surgical expertise and outcomes in bariatric, plastic, and specialty surgery
- Reports of caring and attentive bedside manner from surgeons and nursing staff
- Positive recognition for clinical quality and specialty awards (prostate and spine surgery)
- Appreciation for clear communication of surgical risks and pre-op guidance
Common complaints
- Concerns about administrative/staff behavior (rude or unfriendly staff)
- Specific reports of long wait times for appointments or lack of responsiveness after procedure changes
- Mixed feedback on facility appearance/amenities (parking, elevator confusion)
- Occasional concerns regarding post-procedural aftercare continuity when insurance changes
In patients' words
"My experience with Kaiser Richmond was fantastic. I have no sad stories. Everyone was so nice and attentive. My Surgeon was Dr. Im, and He was the greatest. Very patient and considerate."
— ObesityHelp patient review"I had surgery there and I felt so well taken care of and supported by every single person there from beginning to end. There is a culture of caring there..."
— Nextdoor patient comment"I was not and still not to impressed or a big fan of some of the bariatric staff. Very rude and nasty, I could really do without them."
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