Pulmonology and Critical Care Medicine
Pulmonary Medicine • Richmond, VA
Ratings by platform
- VCU Health (Dr. Thomas Iden): 4.9/5 (70)
- VCU Health (Janet Pinson, NP): 4.9/5 (170)
- Vitals (Dr. Ray W. Shepherd): 4.7/5 (15)
- US News (Dr. Kevin R. Cooper): 4/5 (5)
- Healthgrades (Dr. Shawn McLane): 3.7/5 (10)
What patients say
Patients praise
- Professionalism and thoroughness of care
- Strong listening skills and empathy reported by many patients
- Effective treatment of chronic conditions such as asthma and RLS
- Accessible and clear communication of treatment plans
Common complaints
- Difficulty getting appointments or long wait times
- Concerns regarding communication or "bedside manner" (specifically not feeling heard)
- Perceived misdiagnosis or disagreement with treatment plans
In patients' words
"Dr. Iden and his team are so caring. They all take time to talk to you and answer any questions or concerns you may have. I appreciate them so much."
— VCU Health patient review"Nurse Practitioner Janet Pinson Is excellent, friendly , caring and takes time listening with her patient."
— VCU Health patient review"Took me 5 mos to get appt w/him... Misdiagnosed for 17 yrs... Wouldn’t take a stray dog to him."
— Vitals patient review for Dr. Ray Shepherd"I had my first appointment with Dr. Smith and I could never get a word in. I think the most important thing a doctor can do is listen to a patient first."
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