Pulmonary Associates of Richmond – Lung, Sleep and Allergy ...
Pulmonary Medicine • Richmond, VA
Ratings by platform
- Birdeye: 4.7/5 (266 reviews (on Birdeye))
- Yelp: 2.5/5 (18 reviews (on Yelp))
What patients say
Patients praise
- Professional and caring medical staff
- Effective treatment for pulmonary and sleep conditions
- Clean and comfortable clinical environments
- Helpful and knowledgeable nurse practitioners
Common complaints
- Difficulty reaching the office via phone or long hold times
- Issues with administrative processes such as sending orders and prescription refills
- Perceived lack of bedside manner or rushing by some physicians
- Inaccurate medical record documentation reported by patients
In patients' words
"Atrocious experience. Their office does not send orders in a timely fashion (or at all, in some cases.) There is a constant queue of 20+ callers before you can speak with someone..."
— LocalityBiz user review"The problem with the practice, however, concerns the methods by which a remote call center... deals with the patients."
— Yelp user review"I am extremely grateful for the professionalism and care they provide."
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