Primary Care Family Medicine in Richmond | Bon Secours
Primary Care • Richmond, IN
Ratings by platform
- Birdeye (Bon Secours Short Pump Primary Care): 3.7 out of 5 (139 reviews)
- Bon Secours provider page (Stephanie A Crawford, DO): 4.8 out of 5 (261 ratings, 44 reviews)
- Bon Secours provider page (Stacy Miller, MD): 4.9 out of 5 (273 ratings, 38 reviews)
What patients say
Patients praise
- Doctors described as attentive/listening and thorough (e.g., Dr. Crawford, Dr. Miller)
- Patients report confidence in providers and being treated kindly/respectfully
- Some reviews note ease of access/appointments and helpful use of patient portal (myChart)
Common complaints
- Appointment access delays/long waits reported (e.g., months to get an appointment)
- Customer service or office experience challenges noted (some patients report difficulties)
- Billing/administrative problems reported in Bon Secours experiences (charges error)
In patients' words
"“Dr Crawfoed is the best.”"
— Bon Secours provider page for Stephanie A. Crawford, DO"“Dr. Miller ... always makes me feel heard and important enough for her time and energy, always considers and answers my questions, and is always kind.”"
— Bon Secours provider page for Stacy Miller, MD"“The absolute worst!!!!! It takes months to get an appointment.”"
— Yelp review of Bon Secours Short Pump Primary Care (updated July 2026)"“Bon Secours added that amount... [after] insurance payment/adjustment... She repeatedly called Bon Secours to fix the issue and took copious notes...”"
— WTVR story about Bon Secours billing charges error (May 23, 2024)More clinics in Richmond
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