Richmond | OrthoVirginia
Orthopedics • Richmond, CA
Ratings by platform
- Yelp (Brand-wide): 2.6 out of 5 stars (brand-wide average) (305 reviews)
- Birdeye (Shrader Rd location): 5 out of 5 stars (2 reviews)
What patients say
Patients praise
- Praise for specific surgeons and medical outcomes (e.g., successful surgeries)
- Satisfaction with physical therapy and day surgery staff professionalism
- Some patients report compassionate care and effective treatment plans
Common complaints
- Long wait times to see providers
- Dissatisfaction with billing, collections, and lack of transparency regarding charges
- Reports of rude or dismissive bedside manner by some physicians and staff
- Difficulties with communication, including being unable to reach staff or get medical records/images
- Overcrowded waiting rooms and parking issues
In patients' words
"OrthoVirginia was an utter disappointment on almost every level. ... I have never seen such apathetic care or incompetence as I experienced at OrthoVirginia."
— Better Business Bureau user review"I had surgery for a total knee replacement yesterday, and I cannot say enough good things for the staff... They were very efficient and professional, and we're totally attentive to my needs."
— LocalityBiz user review for Chippenham locationMore clinics in Richmond
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