Cancer Services | Oncology and Hematology - Sutter Health
Oncology • Richmond, CA
Ratings by platform
- Urgent Care Map (Knickerbocker location): 4.4/5 stars (334 reviews)
- Urgent Care Map (Financial District location): 4.3/5 stars (26 reviews)
What patients say
Patients praise
- access to specialized oncology and hematology care with experienced physicians
- accreditation from professional organizations like the Commission on Cancer and Quality Oncology Practice Initiative
- availability of advanced treatment technology and research/clinical trials across the wider Sutter Health network
Common complaints
- difficulties with scheduling and long wait times for appointments
- complaints regarding complex or unexpected billing and insurance authorization processes
- concerns about administrative disorganization and communication lapses, such as lost information or unread clinical notes
- isolated reports of negative experiences with patient advocacy and access to care teams
In patients' words
"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance... Sutter refused to submit this and now we are out thousands of dollars."
— Better Business Bureau Review"Appointments take forever. Info gets lost. No one seems to read the notes that doctors put in the system. Referrals fall into a black hole."
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