Division of Hematology, Oncology and Palliative Care
Hematology/Oncology • Richmond, VA
Ratings by platform
- CMS HCAHPS (Medical College of Virginia Hospitals): 4/5 (CMS Overall Hospital Rating) (1874 completed surveys)
- Birdeye (Dalton Oncology Clinic): 2.8/5 (42 reviews)
- Trustburn: 2.5/5 (8 reviews)
What patients say
Patients praise
- Highly knowledgeable and skilled physicians
- Compassionate and caring approach by many providers
- Effective medical treatments and positive clinical outcomes
- Thorough explanations of conditions and treatments
- Staff often recognized for being professional and attentive during direct care
Common complaints
- Poor communication and customer service from staff
- Long wait times for appointments and during visits
- Issues with appointment scheduling and cancellations
- Perceived lack of empathy or bedside manner from some staff members
- Occasional lapses in follow-up care
In patients' words
"Very caring and compassionate Dr. I trust him with my health care , I highly recommend Dr K"
— RateMDs (Dr. James L. Khatcheressian)"Customer service especially with patients who have had cancer for awhile or just found out yesterday should be treated and talked to better. The new patient coordinator is not fit for her job. She has zero empathy or sympathy."
— Birdeye (Dalton Oncology Clinic)"Dr. Patel is outstanding. Has even called me on a Sunday to discuss scans!"
— VCU Health (Dr. Shejal Patel)"Staff treats patients like a number instead of a human going through a tramatic experience"
— Trustburn (VCU Massey Cancer Center)More clinics in Richmond
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