Addiction Medicine at Richmond Medical Center - Kaiser Permanente
Addiction Medicine • Richmond, CA
Ratings by platform
- Recovered.org: 4.15/5 (Not specified (based on aggregate))
- Bay Area Consumers' Checkbook: Not specified (percent of "very good"/"excellent" ratings) (12 ratings (for Urgent Care, not specific to Addiction Medicine))
What patients say
Patients praise
- Some individual providers are noted as helpful, insightful, and kind by patients
- Kaiser Permanente Richmond facility as a whole receives some positive consumer feedback for general care
- General facility rating of 4.15/5 on certain recovery-focused platforms
Common complaints
- Concerns regarding understaffing in substance use disorder (SUD) care leading to missed assessments and treatment planning
- Reports of internal scheduling policies limiting access to outpatient behavioral health appointments
- Specific patient complaints about individual providers regarding lack of empathy, perceived self-interest, or improper clinical assessments
In patients' words
"Due to Kaiser’s understaffing of its SUD care since October 21, 2024, many of these re-assessments are not being scheduled or taking place at all."
— National Union of Healthcare Workers (NUHW) Complaint to the Department of Managed Health Care (DMHC)"Dr. Leavitt was helpful, insightful, smart and empathic. He helped me understand myself with kindness and a lack of judgment during a difficult time."
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