Physical Therapy | Kadlec - Providence
Physical Therapy • Richland, WA
Ratings by platform
- Providence Internal Survey (Physical Medicine and Rehab): 4.8 out of 5 stars (371 ratings)
- Birdeye (Kadlec Regional Medical Center): 3.5 out of 5 stars (964 reviews)
- Healthgrades: 71% recommendation rate (N/A)
What patients say
Patients praise
- Recognition for specialized care and effective treatment outcomes for certain patients
- Some providers noted as being personable, respectful, and attentive
- General high ratings on official hospital system internal survey platforms
Common complaints
- Concerns regarding staff professionalism and bedside manner
- Reports of long wait times in the emergency room
- Frustrations with communication, coordination, and follow-up regarding scheduled therapies and services
In patients' words
"I'm only giving them five stars because they helped my little boy. Unfortunately, they also talked a lot of smack in ear shot of our room... Full-on judgement, without even knowing anything other than about the procedure in need."
— Birdeye Review"Called numerous times. Got nothing but promises and no visit from any nurse or physical therapy or occupational therapy all of which were prescribed and the referral was processed."
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