Capital Region Outpatient Therapy Clinics
Occupational Therapy • Rensselaer, NY
Ratings by platform
- Birdeye: 2.8/5 (822 reviews)
What patients say
Patients praise
- Convenient and accessible locations
- Patient-focused care and compassionate staff at some locations
- Effective digital integration (e.g., app-based management)
- Comprehensive and professional rehabilitation services in the broader network
Common complaints
- Difficulties with administrative tasks such as medication refills
- Poor communication regarding appointment cancellations
- Concerns about professional demeanor and responsiveness of some medical providers
In patients' words
"Patients highlight a very good experience with Dr. Vivian Asakoma and Juana, noting that they take the time to address everything thoroughly. The reception team is described as very kind, reinforcing a welcoming, supportive atmosphere from check-in through care."
— Nextdoor"I scheduled an appointment for 8am, drove to my appointment, tried to check in and when I arrived I was informed that the reception messaged me on mychart that the dr I was seeing was sick and not coming today. I didn’t receive any phone call to reschedule or even let me know my appointment was cancelled."
— Beauty New York (citing Google reviews)More clinics in Rensselaer
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