Partners in Family Medicine - North Greenbush
Family Medicine • Rensselaer, NY
Ratings by platform
- Google: 3.1/5 (21 (Google))
What patients say
Patients praise
- Some providers are described as professional, compassionate, and good listeners
- Positive experiences with specific practitioners mentioned by name
- Some patients appreciate the nursing staff and prompt care
Common complaints
- Long wait times both for appointments and in the office
- Concerns about administrative staff professionalism and communication tone
- Difficulty scheduling timely appointments or getting responses for referrals
- Inconsistent provider attentiveness and perceived lack of empathy
- Strict policies regarding no-shows/cancellations which some patients found unforgiving
In patients' words
"Never had any issues with this office, the staff is always friendly... Dr. Spaulding is very professional and understanding, she takes the time to really listen to her patients."
— Crystal Graham (via Beautihost/GG)"I am deeply disappointed with the level of professionalism... I was forced to wait over an hour for my scheduled appointment, only to have to cancel because I couldn’t wait any longer."
— LocalityBiz Review"...I’ve been switched from doctor to doctor to nurse practitioners without complaint. I’ve rescheduled my previous appointment twice because of my job and they dismissed me... They have no sympathy."
— Casey Pagan (via Beautihost/GG)More clinics in Rensselaer
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