ROC Reno Campus - Reno Orthopedic Center
Orthopedics • Reno, NV
Ratings by platform
- Yahoo Local: 3.0 out of 5 stars (234 reviews)
- Birdeye (Reno Orthopaedic Surgery Center specifically): 1.7 out of 5 stars (7 reviews)
- Better Business Bureau (BBB): A- rating (N/A)
What patients say
Patients praise
- Highly regarded for efficient and organized surgical procedures
- Praise for individual medical staff, including doctors, nurses, and physical therapists for their expertise and kindness
- Appreciation for the convenience and reliability of walk-in services (ROC Express) and physical therapy
- Positive experiences with post-operative care and follow-up communication
Common complaints
- Reports of poor bedside manner and lack of compassion from some staff
- Complaints regarding efficiency and being treated like cattle during high-volume periods
- Instances of difficulty scheduling appointments or being turned away by phone support
- Failure to respond to some complaints filed with the Better Business Bureau
In patients' words
"Outpatient surgery center review. Busy and efficient. They have figured how to get you in and out quickly and with success. Check in to discharge was organized and easy."
— Yahoo Local Review"They push people in and out like cattle! No bedside manner AT ALL! Most of the nurses were not very kind, friendly, or compassionate..."
— Birdeye Review"These folks are the best! I went to the Galena office today for physical therapy on my knee. The staff is super friendly, the facility is well organized and equipped..."
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