Reno Orthopedic Surgery | Swift Institute
Orthopedics • Reno, NV
Ratings by platform
- Birdeye (Reno Orthopaedic Surgery Center): 1.7 out of 5 stars (7 reviews)
- Yahoo Local (Swift Institute): 2.5 out of 5 stars (143 reviews)
- Yelp (Swift Institute): 2.3 out of 5 stars (33 reviews)
What patients say
Patients praise
- Professional and knowledgeable medical staff in some instances
- Efficient procedures and care for certain patients
- Friendly front desk interactions (varying by location)
- Clean facilities
Common complaints
- Difficulty with communication and phone responsiveness
- Long wait times for appointments and in waiting rooms
- Frustration with the scheduling system and appointment management
- Perceived lack of bedside manner or compassion from some staff
- Billing and administrative concerns
- Reports of medical complications or perceived negligence
In patients' words
"Absolutely brilliant! Had knee surgery here today and all of the doctors and nurses were fantastic."
— Patient review for Reno Orthopaedic Surgery Center"Their customer service is terrible -it took threats of me walking in and creating a scene before they'd see me after my surgery because I was concerned about an infection."
— Patient review for Reno Orthopaedic Surgery Center"The scheduling system, the voice-mail system, the pharmacy refill system is the worst I have experienced in my 45 years in Reno."
— Patient review for Swift Institute"They seem to overbook and you always have to wait! Today we waited 45 minutes I ended up canceling appt!"
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