Reno Outpatient Orthopedic Surgery Center | ROC
Ambulatory Surgery Center • Reno, NV
Ratings by platform
- Birdeye: 1.7 out of 5 stars (based on 7 reviews) (7 reviews cited on Birdeye)
- U.S. News & World Report: Average (overall rating) (N/A)
What patients say
Patients praise
- Efficient and organized surgical process for many patients
- Some patients reporting friendly, helpful, and professional nursing and support staff
- Successful outcomes and quick recovery for some surgical procedures
Common complaints
- Complaints regarding poor bedside manner and lack of compassion from some staff/doctors
- Reports of administrative issues including difficulty scheduling appointments, unresponsiveness, and lost records
- Allegations of misdiagnosis and ineffective treatment plans
- Dissatisfaction with billing and communication follow-ups
- Specific patient allegations of serious medical complications and infections
In patients' words
"Absolutely brilliant! Had knee surgery here today and all of the doctors and nurses were fantastic. The whole thing moved a lot faster than surgery I’ve had at other hospitals."
— Patient Review"They push people in and out like cattle! No bedside manner AT ALL! Most of the nurses were not very kind, friendly, or compassionate."
— Patient Review"Staff are unprofessional and rude. Doctors are in a huge hurry to end their visit with you. Both times were for very trivial injuries. Both times they failed to diagnose the injury correctly."
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