Urology Redwood City - UCSF Health
Urology • Redwood City, CA
Ratings by platform
- UCSF Health (for Dr. Tom Lue at Urology Redwood City): 5/5 (313 ratings) (313 ratings)
- Healthgrades (for Dr. Justin Ahn): 5/5 (12 ratings)
- Healthgrades (for Dr. Tom Lue): 4.5/5 (31 reviews)
- Healthgrades (for Dr. Dieter Bruno): 4.5/5 (33 ratings)
- Birdeye (UCSF Urology Practice): 2.1/5 (20 reviews)
What patients say
Patients praise
- Highly professional and knowledgeable physicians
- Excellent bedside manner
- Thorough patient explanations and care plans
- Efficient team-based approach to care at the Redwood City clinic specifically
Common complaints
- Difficulties with appointment scheduling
- Poor front desk/receptionist service and professionalism
- Billing and insurance notification issues
In patients' words
"This UCSF location is focused on customer service, everybody there works like a team to get clients and patients to help they need."
— UCSF Health Patient Review"Front desk is terrible - they didn’t want to upload my bloodwork into the portal (wtf!), receptionists show their “attitude” and really shouldn’t be talking to clients this way."
— Birdeye Patient ReviewMore clinics in Redwood City
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