UCSF Health
Urology • Redwood City, CA
Ratings by platform
- UCSF Health (for Dr. Tom Lue at Urology Redwood City): 5/5 (313 reviews)
- Healthgrades (for Dr. Justin Ahn): 5/5 (12 reviews)
- Healthgrades (for Dr. Tom Lue): 4.5/5 (31 reviews)
- Healthgrades (for Dr. Dieter Bruno): 4.5/5 (33 reviews)
- Birdeye (UCSF Urology Practice): 2.1/5 (20 reviews)
What patients say
Patients praise
- Highly professional and knowledgeable physicians
- Excellent bedside manner
- Thorough patient explanations and care plans
- Efficient team-based approach to care at the Redwood City clinic specifically
Common complaints
- Difficulties with appointment scheduling
- Poor front desk/receptionist service and professionalism
- Billing and insurance notification issues
In patients' words
"This UCSF location is focused on customer service, everybody there works like a team to get clients and patients to help they need."
— UCSF Health Patient Review"Front desk is terrible - they didn’t want to upload my bloodwork into the portal (wtf!), receptionists show their “attitude” and really shouldn’t be talking to clients this way."
— Birdeye Patient ReviewMore clinics in Redwood City
Sean Berquist, MD
Patients praise: Patient-centered approach with high focus on listening and answering questions. · Ability to explain complex medical subjects in an understandable and direct way..
Urology at Redwood City Medical Center - Kaiser Permanente
Patients praise: providers described as compassionate, professional, and knowledgeable · patients feeling respected and listened to by specific surgeons.
SOAR Spine and Orthopedics
Patients praise: Highly skilled and knowledgeable physicians · Comprehensive and professional medical evaluations.
Orthopedic Surgery & Sports Medicine - Redwood City, CA, CA
Patients praise: Professional and attentive staff · Compassionate and listening doctors.
Cancer Center Redwood City
Patients praise: Physicians are frequently described as compassionate, knowledgeable, excellent listeners, and easy to talk to · Staff are often noted as kind, professional, warm, and welcoming.
S.T.A.R. Physical Therapy
Patients praise: Highly skilled and knowledgeable therapists · Friendly, supportive, and organized staff.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Urology clinics, or filter by state and specialty to compare patient ratings.