Mental Health & Wellness - Building 1400 at Redwood City Medical ...
Mental Health Counseling • Redwood City, CA
Ratings by platform
- Birdeye/Google reviews aggregate: 1.6/5 stars (11 reviews)
What patients say
Patients praise
- Some staff members noted for professionalism and exceptional bedside manner in related departments
Common complaints
- Difficulty accessing care during psychiatric emergencies
- Perceived lack of empathy or care for patients
- Poor communication and difficulty getting appointments/follow-ups
- Feeling abandoned by the system without proper follow-up or care plans
- Challenges with obtaining second opinions or outside referrals
- Unprofessional or annoyed behavior from front desk staff
In patients' words
"I sought help from Kaiser Permanente's mental health services, but the experience left me feeling more abandoned than assisted... Upon discharge, I received no comprehensive follow-up plan or guidance."
— Patient review via Birdeye"Kaiser does not care about their patients; their mental health services are worthless. If you’re looking for help, go somewhere else."
— Patient review via Birdeye"I felt like I was bothering the front desk staff anytime I called... The lady sighed and whispered 'oh my god' in an annoyed tone."
— Patient review via Birdeye/GoogleMore clinics in Redwood City
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