Redmond Behavioral Health - St. Charles Health System
Behavioral Health • Redmond, OR
Ratings by platform
- Birdeye (Redmond Deschutes County Behavioral Health): 2.8 star rating (12 reviews)
- Yelp (St Charles Redmond): not extracted from provided snippet (not extracted from provided snippet)
- Vivian Health (St. Charles Redmond Medical Center): 5.0 rating (1 review)
- Rehab.com (St. Charles Family Care Clinic – Redmond): 4.0/5 (multiple review averages shown) (36 reviews (shown for 4.0/5); 35 reviews (shown for 4.11))
What patients say
Patients praise
- Some patient reviews describe supportive care and helpful therapists/case management (Birdeye page excerpt).
- Some reviews for the broader Redmond/St. Charles setting mention cleanliness/comfort and that staff are “the very best” (Yelp highlights).
- Some outpatient/family care reviews include positive sentiment such as appreciation for doctors/nurses and heart/childcare support (Rehab.com excerpt includes “doctor and nurses ❤️”).
Common complaints
- Low overall star rating and critical experiences appear on the behavioral health review listing (2.8 with 12 reviews).
- Patient complaints/concerns at St. Charles include negative experiences and the need to contact Patient Experience (complaints page).
- External complaint records include issues described by complainants to the BBB (billing/communications/handling concerns).
- A state investigation into Sage View (behavioral health unit of St. Charles) found patient safety concerns after a patient suicide and noted failures around safe care in a setting.
- Some clinic-related reviews mention poor customer service, rude/unhelpful staff, and failure to answer phone / delays (Rehab.com excerpt).
In patients' words
"“I have a family member in crisis and this was his only option for mental health care… They are supporting him through the whole entire process.”"
— Birdeye – Redmond Deschutes County Behavioral Health review excerpt"“Nothing professional, the place is horrible, the service is even worse! They never answer the phone…”"
— Rehab.com – St. Charles Family Care Clinic – Redmond review excerpt"State investigation… “found patient safety concerns” after a patient hanged herself… and found Sage View failed to give patients the right to receive care in a safe setting."
— The Bulletin – State investigates Sage View suicide (2011)"BBB complaints page includes narratives describing a “general lack of” information/indifferent/bureaucratic handling while attempting to process claims/bills (complainant excerpts)."
— BBB – St. Charles Health System, Inc. complaints pageMore clinics in Redmond
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