Reading Pediatrics, Inc - Tower Health

Patients praise

• Attentive, knowledgeable, and compassionate providers
• Welcoming and friendly clinical staff (when not experiencing communication issues)
• Clean, well-maintained, and comfortable office environments
• Appreciation for promptness of certain staff members for scheduling or clinical support

Common complaints

• Difficulties reaching the office by phone and poor responsiveness
• Challenges with scheduling, including unexpected appointment cancellations and issues with new patient intake
• Reports of unprofessional or rude staff behavior and communication style
• Concerns regarding dismissiveness by some providers and perceived lack of attention to parental concerns